Customer Advisory: Heightened Security Vigilance - Action Required

Dear valued InfoScale customer,

Given the evolving geopolitical landscape and the corresponding increase in state-sponsored and opportunistic cyber threats, I am writing to urge immediate attention to your security posture across all InfoScale deployments. InfoScale is designed to provide real-time operational resilience for mission-critical applications and data, helping organizations maintain service availability, protect data integrity, and preserve operational continuity in the face of infrastructure disruptions or cyber events. Maintaining a current and properly patched environment is essential to ensuring these protections remain fully effective.

What we're seeing:

Threat intelligence indicates a marked uptick in targeted attacks against critical infrastructure, supply chains, and enterprise environments linked to ongoing geopolitical conflicts. These include advanced persistent threats (APTs), ransomware campaigns, and zero-day exploitation attempts.

What we are doing:

Our security teams are operating at an elevated alert level. We have accelerated vulnerability assessments, threat monitoring, and patch release cycles across our entire InfoScale portfolio. All critical and high-severity patches have been published and are available now.

What we need from you:

  1. Apply all pending patches and updates immediately — prioritize critical and high-severity advisories
  2. Verify that your deployments are on supported, current versions of InfoScale
  3. Review and harden configurations per our published security best practices
  4. Monitor our Security Advisory page for real-time updates

Resources:

  1. Security Advisories & Patch Portal: veritas.com/support/en_US
  2. Security Deployment Guide: veritas.com/support/en_US/doc/InfoScale_Security_Deployment_Guide
  3. Product Security Support: customersupport@arctera.io

Delaying patches in this threat climate significantly increases your exposure. We strongly recommend treating all outstanding updates as urgent.

Our commitment to your security is unwavering. If your team needs assistance with patching, upgrades, or threat assessment, please reach out — we are here to support you.

Stay vigilant. Stay patched. Stay secure.


Bhooshan Thakar
SVP & General Manager, InfoScale Business Unit, Cloud Software Group

About InfoScale
InfoScale, a business unit of Cloud Software Group, is the leader
in always-on data resilience. InfoScale is the only solution to deliver context-aware, application resilience across the full stack to ensure zero downtime and zero data loss for mission-critical applications. Previously a business unit in Veritas technologies, more than 1,700 global enterprises including the world’s ten largest financial services companies and ten largest telecoms companies trust InfoScale’s AI-powered solutions to ensure resilience across any data, any app, anywhere. Learn more at InfoScale.com.
Contact: Press@infoscale.com