An Open Letter to Our Customers

An Open Letter to Our Customers

As the Global Sales Leader for InfoScale, I want to speak directly to you—our valued customers —about an important evolution in our Go-To-Market strategy. These changes are designed with one clear objective: to simplify how you buy, deploy, and realize value from InfoScale, while aligning more closely with the way modern enterprises consume software.

Focused on Our Enterprise Customers

These changes apply specifically to our Enterprise customers—our named, strategic accounts—where we are making deeper investments to deliver a more streamlined, high-value experience. This targeted approach allows us to align more closely with your scale, complexity, and business outcomes.

Unlimited Use Rights

Most importantly, this new model provides unlimited use rights. This means you can deploy InfoScaleⓇ products and services wherever and however your business requires—without worrying about incremental licensing costs or constraints tied to infrastructure scale.

This flexibility is critical in today’s hybrid and dynamic environments, where workloads move, scale, and evolve rapidly.

A Simpler, More Flexible Licensing Model

We are moving away from traditional core-based licensing and transitioning to a single, unified SKU. This new model brings together all current InfoScale capabilities into one offering—eliminating the complexity of managing multiple editions, entitlements, or licensing tiers.

This SKU will be sold as a quantity of one and delivered exclusively as a subscription. As part of this transition, we will no longer offer new perpetual licenses or renew existing perpetual agreements.

Our goal is straightforward: make it easier for you to access the full power of InfoScale without navigating licensing constraints.

Built-In Services, Not Add-Ons

In addition to simplifying licensing, we are fundamentally changing how services are delivered.

Capabilities that were previously sold separately will now be included as part of your subscription. This will be delivered through our Account Technology Specialist (ATS) teams, led by my colleague, Douglas Snyder. This includes:

• Business Critical Support
• Business Critical Account Management
• Remote Product Specialists
• Extended Support

By embedding these services directly into the subscription, we are ensuring that every customer receives a consistent, high-touch experience—without the need to evaluate or purchase add-ons.

This is just the beginning of our transformation. These changes reflect our commitment to delivering simplicity, predictability, and greater value—while continuing to provide the resilience and availability that InfoScale has delivered for decades.

We are excited about what this means for your business and for our continued partnership.

More to come.

Sincerely,

Bruce Scheibe

Global Sales Leader, InfoScale

bruce.scheibe@infoscale.com